That’s a fantastic question! Typically, our standard lead time for most projects is 7-10 business days after we’ve given the thumbs-up to the artwork. However, if your project is a bit hefty or requires special materials that we don’t have on hand, we might need a bit more time. But don’t worry, we’ll keep you in the loop about any adjustments during the estimate process.

Need your order in a flash? We’ve got your back! We can rush orders depending on certain factors, but it’s handled on a case-by-case basis. Keep in mind, there’s usually a rush fee involved. Just give us a heads-up if you need to speed things up, and we’ll fill you in on all the nitty-gritty details.

Rest assured, we’ve got your back when it comes to your project. Before we even think about firing up the production line, we’ll make sure you give the artwork the green light. Once you’ve given the thumbs-up on the estimate and it’s converted into a work order, we’ll send over the initial artwork proof for your review.

If the initial proof doesn’t quite hit the mark, no worries! You’ll have the chance to chat directly with our project designer to iron out any tweaks or changes until you’re completely happy with the result. However, if your vision requires more design time than initially anticipated, we might need to add some extra hours to your order. But don’t sweat it—we’ll walk you through all the details during the proofing process so there are no surprises.

We’ve got a variety of shipping options to suit your needs, including bulk shipping and store drop shipping. While we typically discuss these options during the estimate phase, you’re welcome to let us know your preferred shipping method at any time.

Just a heads-up though: if you opt for store drop shipping, it might bump up your overall shipping costs. That’s because it takes extra time and materials to package each item individually, not to mention the carrier transit costs. If there’s a need for a “kitting” charge, we’ll make sure to spell that out clearly during the estimate phase.

Sometimes, the most efficient route is for us to ship bulk orders to various distribution centers, from where you can distribute locally to individual stores. It’s a great middle ground—it’s more efficient than shipping everything to a central headquarters, but it’s also more cost-effective than sending out small packages to every single store.

When it comes to signage, banners are often the go-to choice for temporary solutions. However, banner vinyl has limitations. Even a strong gust of wind can cause damage, potentially ripping the material.

Because of banner vinyl’s inherent properties, we’re unable to provide guarantees for its durability over time. If you anticipate moderate to heavy weather conditions, we recommend exploring alternative substrate options that can better withstand such abuse, depending on your specific needs.

That said, if you’re set on using a banner, we’ve got options to reinforce its strength. Feel free to ask us about enhancements such as hems, sewn hems, wind slits, mesh banner material, and extra grommets to help mitigate potential damage.

Located in West Michigan, we’re strategically positioned to provide swift shipping services across the Continental U.S. Our preferred carrier is FedEx, with freight shipping available for larger orders. To help you plan, we’ve included a map displaying approximate shipping transit times based on standard shipping methods. If you’re in a rush, we offer expedited shipping options such as 2-day or Overnight delivery for your convenience.

It’s important to note that the transit times provided are approximate and may be subject to shipping delays beyond our control. Additionally, your proximity to a FedEx hub can impact transit time. Rest assured, we’re committed to ensuring your signs reach you as quickly and efficiently as possible.

We sincerely apologize for any inconvenience caused and want to assure you that we’re committed to resolving the issue promptly and to your satisfaction. Your peace of mind is our priority, so please rest assured that we’ll rectify the situation, no questions asked. To expedite the process, kindly capture some photos of the damage and share them with us at your earliest convenience. We’ll swiftly commence our investigation and, if necessary, arrange for a replacement product to be sent out as soon as possible. Until then, please hold onto all items until we’ve discussed whether the damaged order needs to be returned or disposed of.

We take great care in packaging and shipping our products, but occasionally, unforeseen damage may occur during transit. Should this happen, we’ll handle all communication with the carrier on your behalf to ensure a seamless resolution. Your satisfaction is our utmost priority, and we’re here to make it right every step of the way.

That’s a great question! We maintain company logos and identity elements in our archives indefinitely. When it comes to project-specific artwork, we ensure storage for at least one year. While we may or may not retain it beyond that timeframe, feel free to reach out and check with us.

If you foresee needing project-specific artwork beyond a year, we recommend requesting the ‘working files’ during the artwork approval process. This way, you can store them digitally for easy access on your end. Just keep in mind that artwork storage beyond 120 days isn’t guaranteed as it falls outside our standard service offerings. However, if you ever need assistance, we’re here to help!

At Wilde Signs, the possibilities are endless (well, almost!). Seriously though, we cover every type of signage imaginable. We’ve invested significantly in cutting-edge printers, CNC cutters, digital equipment, software, raw materials, and tools to ensure we’re your ultimate one-stop shop for all sign needs. Plus, we’re proud to have a team of highly skilled staff who know how to maximize the potential of our equipment. Rest assured, you’re in good hands with us! Whatever you need, we’ve got the expertise and resources to make it happen.

Feel free to contact us via phone, email, or by stopping by our main facility at 771 Access Highway, Muskegon MI, 49442, if you’re in the local area. You can find all our contact information HERE for your convenience.

Once you’ve reached out, a knowledgeable and dedicated sales associate will guide you every step of the way. From discussing your needs to providing estimates, initiating the artwork process, and arranging for pickup or shipping, we’re committed to simplifying the process. Whether you connect with us immediately or shortly after, our goal remains to ensure a seamless and hassle-free experience for every customer!

We take pride in our ability to source any material you’ve seen or heard of. Our diverse range of high-quality materials, used as substrates for our signs, ensures durability and longevity. For outdoor signage, we primarily utilize rigid weather-resistant plastics and metals, paired with UV-protected vinyl that can withstand the elements for years. When it comes to indoor signage, we employ similar materials, with variations in thickness to suit different applications. But that’s not all—we offer an extensive selection of materials, including wood, polycarbonate, acrylic, Sintra, vinyl, window mesh, all panel, fabric, steel, aluminum, low tac, high tac, styrene, coroplast, and more!

But don’t feel overwhelmed by this extensive list. Simply share your needs with us, and we’ll provide tailored solutions that easily meet your requirements.

Recognizing that many small businesses lack an in-house design team, we’ve invested in an exceptional in-house design team to bridge the gap. Our skilled designers excel at transforming your ideas into distinctive and memorable creations. Upon placing an order, your project is handed over to our dedicated in-house designer, who brings it to life. We prioritize your satisfaction, offering unlimited revisions until you’re delighted with the result.

For projects involving design assistance, we estimate the required design time upfront. If the process extends beyond the initial estimate, we’ll communicate any additional time needed and seek your approval before proceeding. Your satisfaction is our priority, and we’re committed to transparency and collaboration every step of the way.

For customers in the West Michigan area, we offer comprehensive sign installation services for all types of signs. Even if you’re located elsewhere in the Midwest, we may still be able to arrange for our experienced team to travel for installation upon request. However, if your installation location is beyond a 6-hour drive from our primary facility, we have a network of trusted installation partners who can handle the installation.

Additionally, we understand that some customers prefer to handle the installation themselves but may feel unsure about the process. In such cases, we’re happy to provide detailed instructions and helpful pointers to ensure a smooth installation experience. Your satisfaction and peace of mind are our top priorities, whether we’re installing your sign ourselves or assisting you in handling the installation independently.

Most of our standard sign types are intentionally crafted to be effortlessly installed, even by individuals with limited experience.

Through substantial investments in cutting-edge, large-format printers and CNC cutters, we’ve unlocked boundless potential for creating signs of varying sizes, shapes, and materials. These state-of-the-art tools empower us to bring your creative visions to life, ensuring attention-grabbing and visually stunning signage.

When it comes to the lifespan of signage, we understand that several factors are at play, including weather conditions, usage, and potential vandalism. Signs are typically categorized as ‘temporary’ or ‘permanent,’ with some overlap between them. Temporary signs, designed for short-term use, do not have a defined lifespan. On the other hand, signs classified as permanent are expected to endure for approximately 2-5 years under standard conditions. We want you to feel informed and confident in your signage choices.

While there are no strict guidelines, our priority is ensuring customer satisfaction. If you encounter any issues regarding the longevity of your sign, please don’t hesitate to contact us. Each situation will be thoroughly investigated and addressed independently, to resolve any concerns to your satisfaction within reasonable bounds. We prioritize people over profits and are committed to ensuring your peace of mind.

When placing sign orders, please provide us with as accurate and detailed information as possible. This will enable us to determine the most suitable sign substrates that align with your desired sign lifespan expectations.

When dealing with permanent building signs and roadside signage, it’s crucial to adhere to area-specific regulations and obtain necessary permits. If we’re managing the installation, we’ll take care of the paperwork and ensure our plans comply with guidelines.

If you’re planning to install the sign yourself, it’s essential to ensure everything is in order. Typically, this involves providing a sign rendering (provided by us) to local officials for approval. If you require assistance with any aspect of this process, we’re here to help!

For customers providing print-ready artwork, we recommend sending a “flattened” high-resolution file along with an editable file whenever possible. Please note that additional design costs may apply for any required changes.

Our design team is vigilant and proactive. They continuously monitor for quality issues or inconsistencies and promptly halt the design process if anything appears amiss. In such cases, they’ll contact you to discuss the matter with you, and together, we’ll determine the best course of action or obtain your approval to proceed.

If you’re uncertain about the process, rest assured that you can always send us your materials for a thorough review. Alternatively, our designers are available to provide guidance on graphic design language and assist you every step of the way.

We’re happy to provide artwork templates or offer specific size and resolution guidelines tailored to your order requirements upon request.